Frequently Asked Questions
Everything you need to know about the most comfortable underwear on the planet.
What makes BN3TH underwear different from other brands?
Our patented MyPakage Pouch Technology™ sets us apart. It features a 3-dimensional pouch that provides unparalleled support and keeps everything in place, eliminating the need for shifting or adjusting throughout the day.
How do I find the right size for me?
We recommend referring to our comprehensive Size Guide located on each product page. Our gear is designed to fit true to size; however, if you are between sizes, we suggest sizing up for a more relaxed fit or sizing down for a compression-like feel.
What is your return policy?
We offer a 30-day return policy on unworn, unwashed items in their original packaging. For hygiene reasons, we cannot accept returns on underwear that has been tried on or removed from the box, unless it is your first-ever pair under our Comfort Guarantee.
How should I care for my BN3TH products to ensure they last?
To maintain the integrity of the fabric and technology, we recommend machine washing on a cold, gentle cycle with like colors. Avoid bleach and fabric softeners, and tumble dry on low or hang dry for best results.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-7 business days depending on your location. We offer free standard shipping on all orders over $75. Expedited shipping options are available at checkout for an additional fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through services like Afterpay or Sezzle.